Terms & Conditions

Bunna Superstore
Last updated: February 2026

1. Introduction

These Terms & Conditions govern your use of the Bunna Superstore website and the purchase of products from us.

By accessing this website or placing an order, you agree to be legally bound by these Terms. If you do not agree, you must not use this website.

2. About Us

Trading name: Bunna Superstore
Business address:
60 Montgomery Street
Birmingham
B11 1DU
United Kingdom

Email: info@bunnastore.com
Telephone: +44 121 819 2022

Bunna Superstore is an online retailer operating within the United Kingdom.

3. Eligibility

You must be at least 18 years old to place an order.

By placing an order, you confirm that:

  • You are legally capable of entering into a binding contract

  • All information provided is accurate and complete

4. Products

We sell food products, herbs, botanicals, beverages, household goods, and other retail products.

Some products may be:

  • Bunna-branded products

  • Third-party branded products

All product descriptions, specifications, and prices are subject to change without notice.

Images are for illustrative purposes only. Packaging and appearance may vary.

All products are subject to availability.

5. Orders and Contract Formation

When you place an order:

  1. You will receive an order acknowledgement email.

  2. This email confirms receipt of your order only.

  3. A legally binding contract is formed only when we dispatch the goods.

We reserve the right to refuse or cancel any order, including where:

  • Payment is declined

  • A pricing error has occurred

  • Stock is unavailable

  • Fraud or misuse is suspected

If an order is cancelled, you will receive a full refund.

6. Pricing

All prices are displayed in GBP (£).

We are not currently VAT registered. If our VAT status changes, prices will reflect VAT where applicable.

We reserve the right to correct pricing errors at any time.

7. Payment

Payments are processed securely via WooCommerce Payments (powered by Stripe).

We do not store full payment card details.

Orders will not be dispatched until payment has been successfully authorised.

8. Delivery

We currently deliver within the United Kingdom only.

Delivery times provided are estimates and not guaranteed.

Risk in the goods passes to you upon delivery.

If your order has not arrived within a reasonable time, please contact us.

We are not responsible for delays caused by courier services or circumstances beyond our control.

9. Cancellation Rights (Distance Selling)

Under the Consumer Contracts Regulations 2013, you have the right to cancel most online purchases within 14 days of receiving the goods.

However, this right does not apply to:

  • Perishable goods

  • Sealed goods that are not suitable for return for health or hygiene reasons once unsealed

  • Items that deteriorate rapidly

To exercise your cancellation right (where applicable), you must notify us within 14 days of delivery.

Returned items must be unused and in original condition.

10. Returns and Refunds

Your statutory rights under the Consumer Rights Act 2015 are not affected.

10.1 Faulty or Misdescribed Goods

If goods are:

  • Faulty

  • Damaged

  • Not as described

You are entitled to a repair, replacement, or refund in accordance with UK consumer law.

You must notify us within 48 hours of delivery for damaged items and may be asked to provide photographic evidence.

10.2 Food and Consumable Products

For hygiene and safety reasons:

  • Food, herbs, botanicals, and consumable products cannot be returned once opened.

  • We cannot accept returns of perishable goods unless faulty.

11. Product Information and Disclaimer

While we take reasonable care to ensure product information is accurate:

  • Nutritional, allergen, and ingredient information may change.

  • Customers with allergies or specific dietary requirements should always check packaging before use.

Herbal and botanical products are sold as food or traditional products and are not intended to diagnose, treat, cure, or prevent any disease.

Customers are responsible for ensuring products are suitable for their intended use.

12. Account Registration

If you create an account, you are responsible for:

  • Maintaining confidentiality of login credentials

  • All activity under your account

We reserve the right to suspend or terminate accounts where fraud, misuse, or breach of these Terms occurs.

13. Wholesale Accounts

Where wholesale access is granted:

  • Additional verification may be required

  • Minimum order quantities may apply

  • We reserve the right to revoke wholesale access at any time

Wholesale arrangements may be governed by separate agreements.

14. Intellectual Property

All content on this website, including:

  • The Bunna Superstore name and logo

  • Website design and layout

  • Original product descriptions

  • Graphics, text, and branding

is the property of Bunna Superstore or used under licence and is protected by intellectual property laws.

Where third-party branded products are sold, all trademarks and brand names remain the property of their respective owners. Their inclusion does not imply ownership or endorsement.

You may not reproduce or distribute website content without written permission.

15. Limitation of Liability

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot be excluded under law

To the fullest extent permitted by law, Bunna Superstore shall not be liable for:

  • Indirect or consequential losses

  • Loss of profit

  • Business interruption

Our total liability shall not exceed the price paid for the product in question.

16. Website Use

You agree not to:

  • Use the website unlawfully

  • Introduce malicious software

  • Attempt unauthorised access

  • Copy or scrape website content

  • Interfere with website functionality

17. Data Protection

Your personal data is processed in accordance with our Privacy Policy.

18. Force Majeure

We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including:

  • Natural disasters

  • Supply chain disruption

  • Industrial action

  • Government restrictions

19. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Changes to These Terms

We may update these Terms & Conditions at any time.

The most recent version will always be available on this page with the updated date.

Nullam non diam nibh. Cras finibus diam augue, at laoreet libero faucibus ut