Refund and Returns Policy

Bunna Superstore
Last updated: February 2026

1. Overview

We want you to be satisfied with your purchase. This policy explains your rights and our procedures for returns and refunds.

Your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 are not affected.

2. Your Right to Cancel

If you purchase goods online, you have the right to cancel most items within 14 days of receiving them.

To exercise this right, you must notify us in writing (email is sufficient) within 14 days of delivery.

Once cancellation is confirmed:

  • You must return the goods within 14 days
  • Goods must be unused and in original condition
  • You are responsible for return postage costs (unless faulty)

Refunds will be issued within 14 days of receiving the returned goods.

3. Exceptions – Food & Consumable Products

Due to hygiene and safety regulations, the 14-day cancellation right does not apply to:

  • Perishable goods
  • Food items
  • Herbs and botanicals
  • Sealed goods that are not suitable for return for health or hygiene reasons once opened
  • Products that deteriorate rapidly

We cannot accept returns of food or consumable products unless they are faulty, damaged, or incorrect.

4. Faulty, Damaged or Incorrect Items

If you receive:

  • A damaged item
  • A faulty product
  • An incorrect product

You must notify us within 48 hours of delivery.

We may request:

  • Order number
  • Description of the issue
  • Photographic evidence

Where appropriate, we will offer:

  • Replacement
  • Refund
  • Store credit

We will cover return postage costs for faulty or incorrect goods.

5. How to Request a Return

To request a return, please contact:

Email: info@bunnastore.com
Telephone: +44 121 819 2022

Please include:

  • Your order number
  • Your full name
  • Details of the item
  • Reason for return

Do not return items without contacting us first.

6. Refunds

Refunds will be processed:

  • To the original payment method
  • Within 14 days of receiving returned goods (or proof of return where required)

If payment was made via card, refunds may take several working days to appear depending on your bank.

7. Non-Returnable Items

We cannot accept returns of:

  • Opened food products
  • Opened herbal products
  • Custom or specially ordered items
  • Products damaged due to misuse

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account
  2. Contact your card provider
  3. Contact your bank

If the issue persists, contact us at info@bunnastore.com.

9. Contact Us

For any returns or refund enquiries:

Bunna Superstore
60 Montgomery Street
Birmingham
B11 1DU
United Kingdom

Email: info@bunnastore.com
Telephone: +44 121 819 2022